Booking policy

Consultation booking &
payment.

How consultation requests, payment references and appointment confirmation are intended to work.

Last reviewed · October 2026

01

Requesting a consultation

A submitted booking request records your preferred timing, project details and contact information for review. Preferred dates and time windows are requests only and are not confirmed until the team approves availability and sends confirmation.

02

Payment references

Where a consultation fee applies, payment instructions and the applicable fee should be approved by the business before publication. An M-Pesa transaction reference is evidence for review, not automatic proof of payment. The team may verify payment independently and flag duplicate or invalid references.

03

Changes and cancellations

Rescheduling, cancellation, refund and no-show rules must be approved by the business and stated clearly before launch. The team will communicate any approved policy that applies to a specific request.

04

Final policy approval

Exact fee tiers, receiving account details, verification procedures, availability rules and refund terms are intentionally not invented here. This page requires business approval and Kenyan legal review before publication.

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